Clear voice – CRM Procurement Project Success
We are delighted to announce the successful completion of a major CRM evaluation, specification, and procurement project for Clear Voice — an award-winning provider of interpreting and translation services, supporting clients across the private, public, and non-profit sectors.
Clear Voice sought a best-fit Customer Relationship Management (CRM) solution to match its rapid growth and expanding operational needs. They faced the challenge of defining a future-ready CRM architecture, conducting comprehensive market analysis, and documenting both current and improved processes, all while ensuring the selected platform would support their mission to streamline client delivery.
The Stoneseed Approach
Our team delivered:
- Business Analysis and Enterprise Architecture resource deployment: We blended expert perspectives to align technology with business goals.
- Defined the future state CRM architecture: Charting a clear, actionable path for transformation.
- Market analysis for best fit products: Reviewing leading CRM solutions to ensure the optimal match.
- As-Is and To-Be process diagrams: Clarifying both existing workflows and future improvements.
- Tender documentation creation: Equipping Clear Voice with the tools for an effective, competitive procurement.
Thanks to this holistic approach, Clear Voice has now selected the CRM solution that will drive operational efficiency and elevate client satisfaction.
“Partnering with Stoneseed meant we could tap into flexible, specialist expertise right when we needed it. Their collaborative approach, market insight, and structured project delivery ensured we identified the ideal CRM solution without the need to grow our own internal team. The result is a streamlined procurement process and an IT platform that positions us for future success.”
— CEO, Clear Voice
Why Choose Stoneseed?
Stoneseed’s consultancy-led service empowers clients to unlock technology’s potential without the overhead of large in-house teams. Whether you’re embarking on CRM transformation, digital procurement, or any complex IT project — we are your trusted partner from strategy to implementation.
- Flexible, on-demand resources: Access business analysts, architects, and project managers as and when you need them.
- End-to-end IT project delivery: From market analysis to process redesign, we support your objectives at every stage.
- Award-winning expertise: Our experience spans multiple sectors and technology domains.
Let us help turn your IT vision into real-world value. Discover how Stoneseed can support your next project, streamline procurement, and transform your business.
For more information, visit our website or contact us to discuss how we can help your organisation achieve its digital ambitions.