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Where will an IT Service Delivery Roadmap take you?

roadmap
All IT Organisations should have an IT Service Delivery roadmap, and with the increased digitisation of most industries meaning that pretty soon every business will BE an IT Organisation - now might be a good time to consider yours. Charities, for example, would probably not consider themselves to b...
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7 steps to ensure your approach to IT Problem Management ISN'T the problem

problems
When pushed, most organisations would claim that they have an IT incident response plan. It's surprising though how few have committed such a plan to paper or created a policy or a process that is clear and easily deployed. It is an unfortunate trend and often, the greatest pain caused to your organ...
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Six lessons that IT Project Managers can learn from the world's best athletes

athlete
Possibly, like me, you have been hooked on an outstanding summer of sport. Regular readers of my blogs will know that I take inspiration from all manner of experiences and walks of life and I bring them back to use in my IT Project Management efforts. Inevitably, I have been immensely motivated by t...
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Benchmarking your PMO for the sake of your business

healthcheck
When Innotas carried out its annual survey of Project Management professionals, one overriding and crucial message leapt out at me from the report. Metrics by which project success and PMO success are measured are dangerously misaligned, not just with each other but with business strategy. The Innot...
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A promotion is nice, a bonus is quickly squandered, in IT Project Management, it's praise that pays

praise
When motivating IT Project Management team members, praise, gratitude and recognition for 'a job well done' can be as powerful as a raise, a bonus or a promotion. If not more so. Think about it yourself. Your monthly salary is what you've earned in return for your services - that's what's owed to yo...
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How better IT can lead to better outcomes for charities and their recipients

charityblog
Charities and not for profit organisations are under unprecedented scrutiny about how they allocate funds donated by the public. From remuneration packages awarded to CEOs to the cost of essential administration and advertising, it seems that everyone has a view. It's fair enough. After all, when yo...
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3 pillars of IT Service Delivery success - It's easy to make good decisions when there are no bad options

3pillars
US businessman Robert Half said, "It's easy to make good decisions when there are no bad options." I often think of this quote when embarking upon engagement of vendors for an IT project or consulting on IT service delivery. It can feel like that and anyone who has ever made a bad IT decision will i...
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Too much information! How IT project process can get lost in the clutter

toomuchinfo
“A wealth of information creates a poverty of attention.” Herbert A. Simon Given that it's called Information Technology, is it surprising that many organisations are unknowingly compromising their strategic business and IT Project effectiveness through information overload? Actually, given the amou...
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To avoid IT project management failure - strip rank of its privileges

avoidfailure
As you climb the IT Project Management career ladder you may find that your experience and seniority brings you benefits that you didn't enjoy back at the start ... Rank has its privileges after all. However, could it also have its problems? In my experience, there are numerous instances where a sen...
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Could inadequate assessment of risk be the reason so many IT projects fail?

projectdna
The benefits of incorporating risk management into the DNA of your IT Projects are huge. However, I have been asked to consult on a number of IT projects where inadequate risk evaluation has led to delays, extra costs and even potential project failure. Sadly, it isn’t just my anecdotal experiences....
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62% of CIOs are finding it difficult to recruit talent to drive transformation. If you can't recruit - buy!

buytalent
62% of CIOs are finding it difficult to recruit talent to drive transformation. So writes Access Talent's Adam Morrell. Given that IT now is increasingly about adding business value through transformation you could be depriving your organisation of potential growth and efficiencies if you find yours...
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How to deal with IT project politics - Hire a female Project Manager and 8 other tips

projectpolitics
Politics in Project Management is unavoidable. How you deal with project politics though could be the difference between success and failure. Every office has politics but for project managers, it's often more intense as teams regularly come together for the life-cycle of the specific project and th...
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FIVE ways to refocus your IT Business Service Delivery now and ONE big reason why you must

sdassessment
NOW is the time to make sure your IT Service Delivery is functioning at its best. Why now? According to Gartner's forecast, the worldwide IT services market will grow to nearly $914 billion this year and considering that outsourcing will contribute over half of market growth, Gartner expects the mar...
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Never, ever fear failure. 7 powerful lessons to learn when IT projects fail

neverfearfailure
I bet you can ride a bicycle now, am I right? How many times did you fall off whilst learning? How many plasters got applied to scuffed knees, how many times did you nearly go over the handlebars because you applied the front brake too harshly? How many tears? How many tantrums? None of these were c...
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Is your project team made up of puppets or pioneers?

pioneer
I recently had the pleasure of working with two IT Project Teams who are paradoxically both very similar and very different. The first, I'll call them 'Team X' was struggling to deliver projects within agreed parameters and the second, 'Team Y' was hitting targets but was asking 'what else can we do...
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Latest Blog Posts

February 2019
Working with IT project teams for many years now, I've noticed an easily fixed issue that crops up in struggling projects year after year. I'm sure that I've written...
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