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In IT Service Delivery. Failure will teach you more than success

systemerrors
"User error," said the IT Service Delivery Manager to his CEO who was wondering how a few thousand pounds had been missed off an invoice. The accounts department systems had recently been linked to production and transport and in theory, everything was now fully automated. The system was infallible,...
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Still contemplating the cloud? Know your 'WHY' before you think about the 'WHAT'

whatwhy
I was reminded this week of a joke I first heard as a child. Run with me on this! One cloudy day, on the viewing platform of a tall skyscraper two strangers are chatting. One says, “I bet you £50 that the cloud is so thick you could jump into it and bounce right back here." Although initially scepti...
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For maximum return from IT Service Management and Delivery, prioritise people over process

prioritise
I overheard a conversation today that made me smile. "What is ITIL?" asked an intern having read the term online. The way he had pronounced 'ITIL' allowed the IT Manager to quip, "It's short for 'It'll fail' and when it does 'It'll be me that has to stay late to fix it.'" It was a nice joke, of cour...
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Three ways you can create your own IT Project Management luck!

luck
Have you ever toiled with a cursed IT Project? Imagine your server not arriving because there is a man standing on a gantry on the M1, shutting it for 28 hours. Imagine your kit arrives with American plugs. Imagine your lead architect getting stuck in Iceland because of a volcano erupting. Sometimes...
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Hofstadter- 'It always takes longer than you expect' - How IT Project Managers can fight the law and win

hofslaw
I heard Hofstadter's law being quoted by programmers and Project Managers and it caught my attention. If you're a ‘Big Bang Theory’ fan you'd be forgiven for thinking that Hofstadter's law is "the more, you try not to appear like a geek - the more charmingly geeky you'll appear". (I love Leonard! If...
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To be pitch perfect - sing the same song. Plus four other shortcuts to an IT Project greenlight

greenlight
5 tips to successfully pitch an IT project. So many worthwhile IT Projects never even get greenlighted here’s why. Originally published in CIO magazine. You had made a solid case for your IT Project, convincing you and your team that the C-suite would be putty in your hands. The appointment to pitch...
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Does your organisation need a PMO? Here are seven great questions to help you decide

needapmo
The conclusion drawn by most IT/tech firms is that they do. So, as most companies digitise their service offer and effectively become IT/tech firms - the question is does YOUR organisation need a PMO? Seven great questions coming up to help you decide. First though, it would be a mistake to enter th...
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27% of CIOs predict an increase of IT contractors on their books – How not to get handcuffed to expensive retainers

handcuffed
One of the greatest arguments for hiring contractors over permanent staff is reduced headcount - when work is quiet you want fewer "bums on seats" waiting for something to do. I am therefore surprised to find many companies are voluntarily tying themselves into contracts with contractors that effect...
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Five compelling reasons to plug your project management skills gaps

plug
In the ever changing, lightning speed IT world, effective Project Management delivers operational excellence. As every company is now, in some way, an IT operation IT Project management is something that every company needs. It is, however, something that many companies do not have. Not completely. ...
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Where will an IT Service Delivery Roadmap take you?

roadmap
All IT Organisations should have an IT Service Delivery roadmap, and with the increased digitisation of most industries meaning that pretty soon every business will BE an IT Organisation - now might be a good time to consider yours. Charities, for example, would probably not consider themselves to b...
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7 steps to ensure your approach to IT Problem Management ISN'T the problem

problems
When pushed, most organisations would claim that they have an IT incident response plan. It's surprising though how few have committed such a plan to paper or created a policy or a process that is clear and easily deployed. It is an unfortunate trend and often, the greatest pain caused to your organ...
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Six lessons that IT Project Managers can learn from the world's best athletes

athlete
Possibly, like me, you have been hooked on an outstanding summer of sport. Regular readers of my blogs will know that I take inspiration from all manner of experiences and walks of life and I bring them back to use in my IT Project Management efforts. Inevitably, I have been immensely motivated by t...
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Benchmarking your PMO for the sake of your business

healthcheck
When Innotas carried out its annual survey of Project Management professionals, one overriding and crucial message leapt out at me from the report. Metrics by which project success and PMO success are measured are dangerously misaligned, not just with each other but with business strategy. The Innot...
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A promotion is nice, a bonus is quickly squandered, in IT Project Management, it's praise that pays

praise
When motivating IT Project Management team members, praise, gratitude and recognition for 'a job well done' can be as powerful as a raise, a bonus or a promotion. If not more so. Think about it yourself. Your monthly salary is what you've earned in return for your services - that's what's owed to yo...
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How better IT can lead to better outcomes for charities and their recipients

charityblog
Charities and not for profit organisations are under unprecedented scrutiny about how they allocate funds donated by the public. From remuneration packages awarded to CEOs to the cost of essential administration and advertising, it seems that everyone has a view. It's fair enough. After all, when yo...
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Latest Blog Posts

December 2018
What could be easier than delivering an IT Project?You know what needs doing, you plan a budget, you set a deadline, you gather together a team and away you go - suc...
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