Find out more about how your business could benefit from a Service Delivery Assessment. Find out more ...
Optimise Your Service Management & Delivery
Are you finding your Service Delivery and Service Management a challenge?
Want to …
- Improve and constantly enhance your IT services and support?
- Need a review of your current Service Delivery capability both internal and supplier?
- Improve the availability, reliability and performance of your Service Delivery?
- Review the cost of running your services?
- Gain greater integration between Service Delivery and IT and business strategy?
Managing both internal Service Delivery capability and managing external supplier service provision, can prove a time consuming, costly and complicated process. Just keeping the lights on delivering robust quality services, whilst adhering to best practice frameworks and processes can be complex enough, without factoring in strategic business demands for modernisation, innovation and cost savings.
A Service Delivery Assessment can help you optimise your Delivery and Service Management to meet your business demands.
Service Delivery Assessments and CMMI based Service Benchmarking are catalysts that enable many organisations to deliver sustained capability improvement, and in turn deliver substantive benefits to the organisation.
IT must be positioned as a business unit that adds value. A focus on enabling business objectives must be at the forefront of IT’s thinking. The management of multiple service providers in delivering business outcomes will become an increasingly important capability.(Ovum 2015- ITSM Trends to Watch:)
Right-sizing your IT Service Support providers can create value for companies by providing three primary benefits: lower costs, higher service quality, and greater agility and responsiveness to the business’s needs.