Stoneseed's Multisourced Service Desk can help you to get best of breed support via a single point of contact. Find out more ...
Improve Your Service With Multisourcing
"The increase in services available on-demand, via the cloud and trends such as BYOD has led to a rapid increase in the number and variety of supplier contracts that need to be administered, and as a result budgets harder to optimise. How do you ensure a consistent IT service to your internal and external customers?"
What is a Multisourced Service Desk?
Stoneseed's Multisourced Service Desk provides a multi-vendor remote (telephone, email, remote access) support service designed to provide access to the very best of breed support. Via a single point of contact and a single contract, Stoneseed removes the complexity of dealing with multiple vendor or supplier contracts, SLAs, and commercial deals. Stoneseed's Service Desk is based on pre-purchased support and is used as often as is needed until the allocation has been used up or the usage limit has been reached.
Stoneseed Multisourced Service Desk can contain as many or as little of the following options to match your needs.
- Centralised call logging and management
- Level 2 and 3 technical support via phone, email, and remote access through multiple vendors
- Vendor management and escalation
- Management and incident reporting
Trusted Partner with client-side objectives
Governance, metrics and reporting