Optimise Your Service Management & Delivery
Stoneseed can help you strengthen the efficiency and effectiveness of your Service Management and Delivery.
We offer a complete range of Service Delivery Management Services, whether you need supplier benchmarking and service assessments, a fully managed service or a fresh approach to delivering your service desk.
Service Delivery Assessment: Stoneseed’s Assessment examines your current internal organisation capability for Service Delivery and Service Supplier Management. Benchmarking enables you to improve services, and where necessary refocus and refine or redesign your supply chain lifecycle capabilities.
Service Delivery Management: Quality service management, supplier management, contracts and negotiation, quality control and reporting via a single fully structured Managed Service, guaranteed by KPIs and SLAs, using ITIL best practice service frameworks.
IT Service Desk: Our Multisourced Service Desk provides a multi-vendor remote support service designed to provide access to the very best of breed support. Via a single point of contact and a single contract, Stoneseed removes the complexity of dealing with multiple vendor or supplier contracts, SLAs, and commercial deals.